For our Capstone project you might not think about all the things that go into this project. I mean sure you might have heard of how I came up with my topic, main inquiry question, sub questions and more. But the hardest part for some people was actually really easy for me. To learn more about this read this blog post!

  And that thing that was very hard for some people but not me is memorising your script. I think it was really easy for me because I was really into my research and I remember what I researched and that really helped me. I was pretty lucky because of that. Now there was a lot of other things that you need to do like make your slideshow. This was hard for me because I’m not great with tech so I needed a lot of help with stuff like transitions which to be honest I didn’t even know existed. But these things really helped to put my slideshow together. What I mean is these things that I said really made it look really good and much better. I think the pictures really help the views see what I’m talking about. For example say I’m talking about the five diamond award, the viewers will have no idea what I’m talking about the pictures really give them a vision of what I am really trying to say.

If your interested here’s my script:

For a hotel, advertisement is very important because without advertisement how would you even know if your new favorite hotel even exists? For advertisement you need to make good decisions for where you’re going to put it, because you have a limited amount of money and you don’t want to use it all on all on a video game that nobody plays. It’s also very important to spread out where you use your marketing budget, so you get all kinds of views not just some. You want adults to see the paradise you’re offering. Hotel advertisement was all over newspapers and magazines with saying at the top “the best house in America” or something like that, that’s it another way to get adults to see your hotel. For hotels it’s important to have advertisements everywhere. Recently studies have shown that social media like Facebook, gets a lot of views.

But there is advertisement that by far is the best kind, because one people listen to it the most and you don’t have to pay for. That advertisement is . . . word-of-mouth. Word-of-mouth is when one of your customers love their stay so much that they post photos of the hotel on social media, and write something like “Best hotel ever!” or tell their friends about the hotel they were just at and tell them how good it was. Happy customers are and will always be the most important part of advertisement.

One of the big things that makes a hotel a great hotel is the location You want to be near parks for kids, amusement parks for families, business center for workers and to be walking distance to rent a car places and public transportation.

Amenities are a really important for a hotel to have. If you don’t know what an amenity is it is a feature that not all hotels have but they really add to the experience of your stay. The thing is not all hotels have amenities. And that’s what makes some hotels stand out. There are hotels that have meeting rooms, fitness center, kids club, a room with computers so you can do work, dining room, free wifi, free breakfast, room service, free parking, 24 hour front desk, clean rooms, a bar, robes and slippers in hotel rooms, air conditioning, tea and coffee in the lobby and room, allow strollers inside hotel, offer free strollers, tell customers about nearby activities and my favorite, a pool. On top of that it that pool has a lifeguard which is another amenity. Now this is a very long list but this just shows how much a hotel can have. But some of these things really make parents life so much easier. For example hotels offering free strollers for their guests. This is very convenient.  Also the kids club. The kids club is great to have because say their parents want to go out to dinner together they could just take their kids to the kids club and everyone is happy. And the best part is that it is free. And these are things that kids and their parents love.

Making people come back is the whole reason why hotels these days have all of these things I talked about. But there are some tips to make sure people come back. Like being nice. Or having a staff that is really good at solving problems and they need to be polite to their customers. And once I was at a hotel and someone at the front desk was being very rude to me and my family so we never went there again. And once I was at a hotel and someone at the front desk which gave me and my brother lollipops. So we went there again. Little extra touches go a long way with customers.

As you can tell that to answer my main inquiry question (What contributes to a hotels success?) the answer is my sub questions. What I mean is service, advertisement, location and amenities. All these things  contribute to a hotels success and in my book all these things make a hotel a hotel. Thank you.